Return Policy

Refund policy

Damages 
Please inspect your order upon reception and contact us
immediately at shopkaybeacollection@gmail.com if the item is defective, damaged or if you receive the wrong item - report this within 2 days of receiving the package.
Any damages reported after 2 days will not be accounted for. 
Returns, Refunds, Exchanges
Returns for online orders will be issued in store credit in the form of a digital gift Card.
We MUST receive your return within 10 DAYS of your order date to be eligible for store credit. Shipping charges are not refundable. You are responsible for the shipping charges of the return. Mail back to 1 Monument Avenue, Charlestown MA 02129.
Returns must be scent and stain free, unworn, unwashed, with all tags attached.
SALE items are FINAL and cannot be returned as well as the following items:
  • All jewelry
  • Bodysuits 
  • Bags/purses/wallets
  • Swimsuits
    If you return a non-refundable item or the item is received to us after 10 days of the order date, store credit will NOT be issued. All online orders will arrive to you within 1-4 days after online transition. 
    Once your package has been scanned by USPS or UPS, we are NOT responsible for any lost or stolen packages.

      About Kaybea Collection

      After graduating from the University of Connecticut in 2019, I entered the corporate working world. Quickly realizing that the typical nine-to-five wasn't the right pace for me, I changed my career path and started working at Tatte as a restaurant manager. During my daily walk to work, I noticed an empty storefront with great potential. I couldn't shake the thought of this storefront being the perfect location for a clothing store.

      My style, love of fashion, and passion for social media have always been important to me, from working as a fashion ambassador in college to creating and opening Kaybea Collection. Joining the small business community in Charlestown has allowed me to connect with locals and assist everyday women with finding the perfect pieces to fit their personal styles.